Tours and services are often booked months in advance, and cancellations lead to charges based on how close to departure the cancellation occurs. Since each tour also includes third-party services—such as airlines, cruises, hotels, transport, restaurants, sightseeing companies, and others—their individual cancellation rules apply in addition to SeniorHolidays’ policy.

This cancellation policy applies to all guests booking Group Tours, Customized Holidays, MICE travel, Inbound Holidays, or any standalone service.

Requests for cancellation must be submitted in writing from the guest’s registered email ID. Once a booking is cancelled, it cannot be reinstated; any new request will be treated as a fresh booking and may attract additional charges. All guests are deemed to have accepted this policy.

1. Cancellations initiated by the guest (personal reasons)

Guests may cancel due to personal circumstances such as illness, family emergencies, exams, or non-sanction of leave. The date of the cancellation email will be treated as the official cancellation date, and charges will apply accordingly.

2. Cancellations caused by force majeure or uncontrollable circumstances

In situations such as natural calamities, epidemics, political unrest, riots, curfews, government orders, or operational changes by airlines or local authorities, the tour may be postponed, rescheduled, or cancelled to ensure guest safety.

Under such circumstances, no refund—full or partial—is applicable. Guests must shift to the next available departure of the same tour. Any price difference for the new departure must be paid by the guest before the tour begins.

SeniorHolidays will request support from airlines, hotels, and other partners to reschedule services. If partners are unable to accommodate the request, actual cancellation charges may apply.

If the guest wishes to switch to a completely different destination, approval will depend on third-party partners. Any difference in price for the new tour must be paid before departure. If the new tour costs less, the balance will be held as a credit shell. Credit shells are non-refundable.

3. Cancellations due to non-acceptance of itinerary or service changes

Occasionally, sightseeing or services may be changed or replaced for operational reasons or to improve the itinerary. Such changes do not qualify for a refund.

If any additional service results in extra cost, the guest must pay the difference. Guests unwilling to accept the changes may cancel, and standard cancellation charges will apply.

4. Deemed cancellation due to visa rejection or delay

Visa rejection or delay is treated as a deemed cancellation. The date on which the visa is rejected will be treated as the cancellation date for calculating charges.

Guests may reapply for visas by paying additional charges, but visa approval is the sole discretion of the consulate. If the visa is rejected again, cancellation charges will be based on the date of the second rejection.

If no communication—approval or rejection—is received from the consulate before departure, it is considered a deemed cancellation, and cancellation charges will apply.

For group bookings, if one member’s visa is rejected and the entire group chooses to cancel, cancellation charges will apply to the entire group.

Guests are responsible for verifying the accuracy of visa details upon receipt. If incorrect visa details prevent entry or exit at immigration, SeniorHolidays will not be liable for refunds or losses.

For tours where air tickets or visas are processed more than 91 days in advance, additional actual charges for air/visa fees will apply.

5. Deemed cancellation due to non-payment

Full tour payment is required at booking or within the stated timeline (typically 60–45 days before departure). SeniorHolidays reserves the right to cancel the booking without notice if payment is not received on time. Amounts paid up to that point will be forfeited.

For tours like Antarctica, full payment is required 90 days prior to departure. The date of the company’s cancellation notice will be considered the cancellation date, and charges will apply.

6. Deemed cancellation due to ‘No Show’

Guests who fail to report on Day 1 of the tour are considered “No Show.” All services stand cancelled, and no refund is applicable.

If the guest wishes to join the tour later at their own expense, they must inform the company in advance.

7. Deemed cancellation due to discontinuation during the tour

If a guest leaves the tour midway for personal reasons, it will be treated as a deemed cancellation, and no refunds will be provided. The team will assist with alternative arrangements, but all related expenses must be paid immediately by the guest.

8. Cancellation involving solo travellers sharing a room

Solo travellers are encouraged to book Women’s Special, Seniors Special, or similar tours where a room partner is guaranteed. If a partner is assigned and the room is shared throughout the tour, the single occupancy supplement will be refunded within 10 working days of tour completion.

If one of the room-sharing guests cancels, no refund of the single occupancy charge will apply to the remaining guest.

SeniorHolidays is not obligated to provide a detailed price breakdown or a bifurcation of tour costs or cancellation charges.